Terms and Conditions
UPDATE ON COVID-19: All tours have been cancelled until further notice.
Accepting Terms and Conditions
By purchasing a ticket for a tour with International Student Tours (IST), you agree to and accept the following terms and conditions. This agreement is between you, the tour participant (henceforth referred to as "you" or "your") and International Student Tours (henceforth referred to as "IST", "we" or "our").
International Students (and non-students / visitors) are to be a minimum age of 18 at the time of travel.
Booking and Payment
To guarantee your participation on any IST trip, payment must be made in full and in advance subject to availability. You need to provide us by your correct email address and details.
Inclusion and exclusion
Guided tour, transportation, map and itinerary are included in your ticket. Admission fees (such as entry to historic attractions, whisky distillery etc) are not included in the tour price unless expressly mentioned in the tour description.
Changes to itinerary and cancellation
Please be aware that the nature of travel involves risks and unpredictable weather and road conditions and we cannot, therefore, guarantee any departure or arrival times at any particular points of a tour itinerary. All tours require a minimum number of participants to operate at the price projected and publicised.
Tickets are not refundable if you miss the pick up point and ticket transfers are not possible either. Tickets are not refundable if you cancel the booking within 48 hours before the departure time.
In the event of cancellation of the tour by us, we will always refund you in full.
We strongly recommend that passengers arrange their own suitable travel and medical insurance.
All our tours are Risk Assessed before being advertised. IST has the appropriate Public Liability Insurance to operate. Our coach partners who work with us also have their own Insurance in place for the journey.
It is a tour participant's responsibility to look after themselves on our tours. Our guides will always offer health and safety advice at every stage of the tour. However, be aware that if you disobey a sign or information provided by our tour guides and you injure yourself, then IST cannot be held responsible.
Smoking (including e-cigarettes) is not permitted on the coach but there will be a chance to smoke on stops en route for those who wish to smoke.
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence, upset or danger to other passengers.
Tour participant's responsibilities and missing the pick up point
It is your responsibility to ensure you are at the correct pick up point at the correct time.
In the event that you miss the Pick Up Point for being late, any extra travel costs incurred are paid by you.
During the tours, meeting times are set by your tour guides. It is your responsibility to meet back at the coach at the correct time and location specified. Please be considerate of your fellow tour participants and do not be late at meeting times. In the event that you miss a planned departure, any extra travel costs incurred are paid by you. You will not be refunded if you decide to leave the tour at any point.
You can contact us at anytime. However, in case you email us over the weekend, it is possible that we will not be able to see your email or to reply your email as we will be busy running our tours. We will reply your emails as soon as we can, however, due to shortage of staff we will reserve the right to reply your email within 14 working days.
Health and fitness:
Our tours may involve walking aspects, the degree dependent on the specific tour. As a tour participant, you should be in good health and have an appropriate level of fitness to walk on the tours. You must inform us of any medical condition, medical history or medications that you are on. This particularly affects asthma, diabetes, heart conditions and allergies (especially to wasp/bee stings and any food allergies). If you get travel sick, you also need to inform us in advance. We also reserve the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.
Personal Data Usage Policy
Please note that by joining a tour with IST you are agreeing to our data usage. You will receive a reminder email about the tour and other issues if necessary on the week of your tour and an additional update email about the future tours. Your contact details are taken on the day of travel and are destroyed after the tour. No details are kept by International Student Tours for further use.